Family Jewel Quest Door wont open

I use a PS4 and am stuck due to a door glitch Balex is supposed to open for me and tells me “you find it”. I’ve watched videos where the door opens up automatically, but it wont open for me. Balex is at the opposite side of the cargo hold and just sits there. Help! I really need to get through that door to continue. Not sure what to do…

If Balex isn’t moving to open the door, you will likely have to join a friend at that stage to see if it works for them. Once they get you lost it you can return to solo play.

Have you tried saving and quitting?